The device is connected and displayed in the
device list, refer to page 58.
Frequently Asked Questions
All requirements are met and all required steps
were completed in the specified order. Despite
that, the mobile device does not function as ex‐
In this case, the following explanations can help:
Why could the mobile phone not be paired or
▷ There are too many Bluetooth devices con‐
nected to the mobile phone or vehicle.
In the vehicle, delete Bluetooth connections
with other devices.
Delete all known Bluetooth connections from
the device list on the mobile phone and start
a new device search.
▷ The mobile phone is in power-save mode or
has only a limited remaining battery life.
Charge the mobile phone.
Why does the mobile phone no longer react?
▷ The applications on the mobile phone do not
Switch the mobile phone off and on again.
▷ Too high or too low ambient temperature for
mobile phone operation.
Do not subject the mobile phone to extreme
Why can phone functions not be used via iDrive?
▷ The mobile phone may not be properly con‐
figured, for instance as Bluetooth audio de‐
Connect the mobile phone with the tele‐
phone or additional phone function.
Why are no or not all phone book entries dis‐
played or why are they incomplete?
▷ Transmission of the phone book entries is
not yet complete.
▷ It is possible that only the phone book entries
of the mobile phone or the SIM card are
▷ It may not be possible to display phone book
entries with special characters.
▷ It may not be possible to transmit contacts
from social networks.
▷ The number of phone book entries to be
stored is too high.
▷ Data volume of the contact too large, for in‐
stance due to stored information such as
Reduce the data volume of the contact.
▷ A mobile phone can only be connected as
audio source or as telephone.
Configure the mobile phone and connect it
with the telephone or additional phone func‐
How can the phone connection quality be im‐
▷ Adjust the strength of the Bluetooth signal on
the mobile phone, depending on the mobile
▷ Insert the mobile phone into the wireless
▷ Adjust the volume of the microphone and
loudspeakers separately in the sound set‐
If all points in this list have been checked and the
required function is still not available, contact the
hotline, a dealer’s service center or another quali‐
fied service center or repair shop.
Mobile devices with a USB port are connected to
the USB interface.
▷ Mobile phones.
▷ Audio devices such as MP3 players.
▷ USB storage devices.
AT A GLANCE
Online Edition for Part no. 01402779051 - II/19