Manual Description
When removing parts with a screwdriver or other tool, protect parts by wrapping them with vinyl or tape. Water-soluble stains: Dip a soft cloth in warm water, and then squeeze it tightly. Oil stain: Dissolve a synthetic detergent in warm water (density of 2 to 3% or less), dip the cloth, then clean off the stain with the cloth.
This information is necessary to duplicate the conditions that exist when the noise occurs. The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is concerned about. After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics are provided so the customer, service adviser and technician are all speaking the same language when defining the noise.
Manual Cover
General