NOTE: In the unlikely event your vehicle runs out of
range while driving, pull over when safe to do so and
contact Tesla Roadside Assistance on page 220 or your
preferred tow provider.
If Model X runs out of range, the low voltage battery is
no longer supported – and when
low voltage is not
supported, the vehicle cannot charge. Therefore, the low
voltage battery must be supported by an external power
supply to allow you to charge the high voltage (HV)
Battery. Once the vehicle begins charging, the external
power supply is no longer required.
In the case of running out of range away from a charger,
the tow provider should transport Model X to the
nearest charging station and unload the vehicle within
the charging cable's reach. Once the vehicle is
positioned next to a charger, follow these instructions:
NOTE: If the vehicle is being transported to a charger,
make sure the tow provider does not leave until
confirming that the vehicle's high voltage Battery is
successfully charging.
1.
Jump start the low voltage battery (see Jump
Starting on page 226). The low voltage battery must
be jump started to support the high voltage Battery.
2.
Wait a few minutes. Once the touchscreen powers on,
plug the charge cable into Model X to begin charging
the high voltage Battery.
3.
When Model X begins to charge, disconnect the
external power supply from the low voltage battery.
Before transporting to a non-Tesla charger, ensure your
vehicle is equipped with an adapter that accommodates
the specific type of charging station you will be using.
Even at a non-Tesla charger, you will need to jump start
the
low voltage battery before you can begin charging.
CAUTION:
Always ensure Model X has enough
range for your drive, or for being stored for an
extended period. Do not rely on the range
estimates displayed on the touchscreen or mobile
app as range can decrease faster than projected
due to ambient temperature, driving habits, wind,
vehicle settings (such as Sentry Mode), etc.
NOTE: Towing your vehicle as a result of running out of
range is not covered by the warranty.
Running Out of Range
225Roadside Assistance
