This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge operation, try the following steps.
If the Wall Connector is plugged into a wall outlet, make sure:
• The plug is fully inserted into the receptacle / outlet
• The plug / outlet area is not blocked or covered by anything
•
There is no heat source nearby
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring
connection to the Wall Connector. They should make sure that all wires are properly connected and torqued
according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CC_a013
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latcho).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by
anything, and there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or
38°C) , service is required.
For more information, see the installation guide for your Wall Connector.
CC_a014
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
Troubleshooting Alerts
237Troubleshooting
