CP_a004
Charging equipment not recognized
Try again or try dierent equipment
What this alert means:
The charge port is unable to detect whether a charge cable is inserted, or the type of charge cable connected.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
What to do:
If this alert appears while a charge cable is connected, determine whether the issue is caused by the charging
equipment or the vehicle. Try charging the vehicle using dierent external charging equipment (including charge
cable, charging station, or charging stall).
•
If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect
the charge port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign
objects. Make sure any charge port inlet obstruction has been removed and any moisture has been allowed to dry,
then try re-inserting the cable into the charge port.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 180.
CP_a010
Charging equipment communication error
Try again or try dierent equipment
What this alert means:
Your vehicle is unable to charge because it cannot communicate eectively with the external charging equipment. It
cannot sense a valid control pilot signal coming from the charging equipment.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
What to do:
First, confirm the lack of eective communication is caused by the external charging equipment rather than an issue
with your vehicle. This is usually the case.
Try charging the vehicle using dierent external charging equipment (including charge cable, charging station, or
charging stall).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any
obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been
removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
Troubleshooting Alerts
245Troubleshooting
