You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
CP_a051
Charge port may not open when pressed
Use another method to open the charge port
What this alert means:
One of the charge port door sensors is not communicating properly. The charge port may not recognize the request
to open when the charge port door is pressed.
What to do:
You can still use all other usual methods to open the charge port door:
•
Use the vehicle touchscreen.
•
Use the Tesla Mobile App.
•
With your vehicle unlocked, press the charge handle button on any Tesla charge cable, including a Wall
Connector, Mobile Connector, or Supercharger.
•
Hold and press the trunk button on your key fob.
For more information, see Opening the Charge Port on page 180.
CP_a053
Unable to charge - Charge station not powered
Check power source or try a dierent station
What this alert means:
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging
station is not communicating with the vehicle. This issue could occur because:
•
The charging station is not powered.
•
The control pilot signal between the charging station and the vehicle is interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
What to do:
Try charging the vehicle with dierent charging equipment or at a dierent charging station.
•
If the vehicle begins charging, the issue was likely with the equipment.
•
If the vehicle still does not charge, the issue may be with the vehicle.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible,
check the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the
Wall Connector to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the
station is powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
Troubleshooting Alerts
247Troubleshooting
