For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
CP_a054
Charge port latch not engaged
Fully insert charge cable or check for obstruction
What this alert means:
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC
charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast
Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert
appears when attempting to DC Fast Charge / Supercharge.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
What to do:
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully
inserted before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable
connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet
obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the
charge port.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable
(located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a
strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or
umbrella). For more information on the charge port latch manual release, see Manually Releasing Charge Cable on
page 184.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 180.
CP_a055
Charging equipment communication lost
Check power source and charging equipment
What this alert means:
Charging stopped because communication between the vehicle and the external charging equipment was
interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
Troubleshooting Alerts
248 MODEL X Owner's Manual
