What to do:
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other
indicators on the equipment. For more information on troubleshooting Mobile Connector or Wall Connector status
lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.
If the equipment is not powered, try to restore the external charging equipment’s power source.
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored,
contact an electrician.
If the equipment is powered, try charging the vehicle using dierent external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
CP_a056
Charging stopped - Charge cable disconnected
Close charge port - Press brake pedal and retry
What this alert means:
Charging has stopped because your vehicle has detected that the connection between the charge port and charge
cable has been unexpectedly interrupted.
What to do:
Before disconnecting a charge cable, make sure you first stop charging.
With some external charging equipment, charging may be stopped by pressing the button on the charge handle.
You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.
For more information, see .
CP_a058
Unable to AC charge - Unplug and retry
Or try DC Fast Charging / Supercharging
What this alert means:
Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge
too many times without success:
• The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable
connected.
•
Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot
communicate eectively with the external charging equipment.
• Communication between your vehicle and the external charging equipment has been interrupted.
• The external charging equipment has reported an error that prevents your vehicle from charging.
When this alert is present, there will always be at least one other alert present that identifies a more specific
condition.
Troubleshooting Alerts
249Troubleshooting
