What to do:
For more information and troubleshooting suggestions, check in your vehicle touchscreen for other recent alerts
that involve charging.
CP_a066
Charging equipment not ready
See equipment instructions to start charging
What this alert means:
Charging cannot begin because the charging station is communicating to your vehicle that either the external
charging equipment is not ready or charging is not authorized. The control pilot signal that communicates between
the charging station and your vehicle indicates that your vehicle is not allowed to start charging.
This could occur because:
• The charging station is actively delaying charging. For example, this can happen because the station has a
scheduled charging feature activated.
•
The charging station requires further activation before the charge session can begin. Some additional
authentication may be needed before the station starts charging your vehicle, such as a charging card, a mobile
app, or a credit card.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
What to do:
Check the charging station for any instructions that explain the steps necessary to enable charging. For example,
look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might
provide guidance. If you cannot enable charging on the current charging station, try charging the vehicle with
dierent charging equipment or at a dierent charging station.
•
If the vehicle begins charging, the issue was likely with the equipment.
•
If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 180.
CP_a078
Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
What this alert means:
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
What to do:
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the
charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Troubleshooting Alerts
250 MODEL X Owner's Manual
