• Make sure charging is completely stopped.
1. Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.
2. Use the charging station display and controls to confirm charging has stopped, or to end any active charging
session.
• Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.
•
Unplug the charging adapter from your vehicle’s charge port.
•
Confirm again that the charging station indicates no active charging session.
• Unplug the charging adapter from the charge handle.
Use dierent charging equipment to charge your vehicle. For more information on charging, see Charging
Instructions on page 180.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
CP_a151
Charge port error detected - Service is required
AC charging may not function / OK to Supercharge
What this alert means:
Your vehicle's charge port requires service. The charge port is unable to establish a valid control pilot signal and
communicate eectively with some AC charging equipment and power sources.
While this alert remains present, AC charging and DC Fast Charging with non-Tesla charging stations may be limited
or unavailable.
What to do:
It is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient
opportunity.
In the meantime, Supercharging should continue to be available. Supercharging locations can be displayed through
the map on your vehicle's touchscreen. See Maps and Navigation on page 164 for more details.
AC charging may also be available using a Gen 2 Mobile Connector or Gen 3 Wall Connector. However, it is
recommended that you make sure your vehicle's charge port can communicate with your Tesla charging product. Try
charging with your Gen 2 Mobile Connector or Gen 3 Wall Connector, and confirm your vehicle is charging as
expected, before relying on it.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 180.
DI_a138
Front motor disabled - OK to drive
Vehicle power may be limited
What this alert means:
Your vehicle's front motor is unavailable. Power, speed, and acceleration may be reduced as your vehicle uses the
rear motor(s) to continue driving.
What to do:
Troubleshooting Alerts
253Troubleshooting
