PCS_a016
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
What this alert means:
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
This may be due to power supply disturbances caused by the external charging equipment or by the electrical
power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be aecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition aecting AC charging, start by investigating
that alert.
Further troubleshooting tips based on equipment type:
•
If using a Mobile Connector, try charging the vehicle with a dierent wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦
If the vehicle still does not charge, the issue may be with the Mobile Connector.
•
If using a Wall Connector, try charging the vehicle with dierent charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring
connection.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
If this alert persists when attempting to charge at multiple locations and with dierent charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
PCS_a017
Charging stopped - Power lost while charging
Check power source and charging equipment
What this alert means:
Power has been lost during charging. This could result from the charging equipment losing power from the source
(for example, a wall outlet) or from an issue with the charging equipment.
What to do:
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and
also refer to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-
Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.
Troubleshooting Alerts
258 MODEL X Owner's Manual
