If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector
to make sure it has not tripped.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a dierent wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦
If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with dierent charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring
connection.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
PCS_a019
Power grid or vehicle issue limiting AC charging
Unplug and retry / Try dierent charging location
What this alert means:
Charging speed has been reduced due to a condition that aects your vehicle’s ability to charge with AC power. DC
fast charging / Supercharging should still function as expected.
This may be due to power supply disturbances caused by the external charging equipment or by the electrical
power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be aecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition aecting AC charging, start by investigating
that alert.
Further troubleshooting tips based on equipment type:
•
If using a Mobile Connector, try charging the vehicle with a dierent wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦
If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with dierent charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦
If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring
connection.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
Troubleshooting Alerts
259Troubleshooting
