If this alert persists when attempting to charge at multiple locations and with dierent charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
PCS_a032
Poor electric grid power quality detected
Try dierent charging station or location
What this alert means:
Charging speed has been reduced or charging has been interrupted due to a condition that aects your vehicle’s
ability to charge with AC power. DC fast charging / Supercharging should still function as expected.
The onboard charger in your vehicle has detected power supply disturbances in the electrical power grid. These
disturbances interfere with your vehicle's charging process.
Typical causes of these power supply disturbances include:
•
Issues with the building wiring and/or the wall outlet.
•
Issues with the external charging equipment.
•
Other large electric devices, such as washing machines or air conditioning units, that temporarily draw a lot of
power or otherwise disturb the electrical power grid.
•
External conditions aecting the electrical power grid.
What to do:
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
•
Try charging with dierent wall outlets.
•
Try charging again (disconnect and reconnect to retry) when other large electric devices are not drawing power.
•
Try charging with multiple, dierent types of charging equipment at dierent locations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides.
PCS_a052
External charging equipment not providing power
Check power source or try dierent equipment
What this alert means:
Charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast
charging / Supercharging should still function as expected.
Your vehicle has requested AC power from the external charging equipment, but the onboard charger does not
detect any supply voltage coming from the equipment.
This can sometimes be caused by a hardware issue specific to the external charging equipment, which prevents the
charging equipment from switching power to the vehicle on or o when requested. It could also occur due to
another condition
aecting the external charging equipment, the power source it is connected to, or your vehicle
itself.
Troubleshooting Alerts
260 MODEL X Owner's Manual
