Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper
grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are
made to the outlet, before you attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, try charging using a dierent outlet, at another location, or with another type
of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_a002
Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
What this alert means:
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has
interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port,
or even an onboard vehicle component.
What to do:
Inspect the charge port and the charge handle for pooled water or unusual levels of moisture. If you find excessive
moisture, wait and let both the inside area of the charge port and the exposed portion of the charge handle dry
suciently before trying again.
Inspect the charge equipment for damage.
•
If the cable is in any way damaged or deteriorated, do not use it. Try dierent charging equipment instead.
•
If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with dierent charging equipment.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_a004
Unable to charge with Mobile Connector
Voltage too high / Try a dierent wall outlet
What this alert means:
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
•
Detects the wall outlet voltage is too high, or
Troubleshooting Alerts
265Troubleshooting
