This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm
outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an
outlet that is beginning to wear out.
What to do:
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an
electrician to inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
UMC_a018
Charge rate reduced - Handle temperature high
Check charge handle or charge port for debris
What this alert means:
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature in
the charge handle that connects to your vehicle's charge port.
What to do:
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any
obstruction in the charge port or Mobile Connector handle has been removed and any moisture has been allowed to
dry, then try re-inserting the Mobile Connector handle into the charge port.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat
source nearby.
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging
attempts, this may indicate a condition aecting the Mobile Connector or your vehicle. It is recommended that you
schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 164 for more
details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
UMC_a019
Mobile Connector to adapter connection hot
Maximum charge rate reduced
What this alert means:
Charge current has been reduced because the Mobile Connector has detected a high temperature at the connection
between the wall plug adapter and the control box.
What to do:
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile
Connector control box connection for any obstructions or moisture.
It is recommended that any debris / foreign objects be removed. Make sure any obstruction has been removed and
any moisture has been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and then
connecting to the power source (wall outlet).
Troubleshooting Alerts
272 MODEL X Owner's Manual
