Contacting Tesla
For detailed information about your Model X, go to
http://www.tesla.com and log on to your Tesla account
or sign up to get an account.
If you have any questions or concerns about your
Model X, in the United States, Canada or Puerto Rico,
call 1-877-79TESLA (1-877‑798-3752) and in Mexico, call
1-800-228-8145.
NOTE: You can also use voice commands to provide
feedback to Tesla. Say "Report", "Feedback", or "Bug
report" followed by brief comments. Model X takes a
snapshot of its systems, including your current location,
vehicle diagnostic data, and screen captures of the
touchscreen and instrument panel. Tesla periodically
reviews these notes and uses them to continue
improving
Model X.
Reporting Safety Defects - US
If you believe that Model X has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Trac Safety
Administration (NHTSA) in addition to notifying Tesla.
If NHTSA receives similar complaints, it may open an
investigation. If it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or Tesla.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
www.safercar.gov; or write
to: Administrator, National Highway Trac Safety, 1200
New Jersey Avenue SE., Washington, DC 20590. You can
also obtain other information about motor vehicle safety
from
www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model X has a defect which
could cause a crash or could cause injury or death, you
should immediately inform Transport Canada, in addition
to notifying Tesla. To contact Transport Canada, call their
toll-free number: 1-800-333-0510.
Reporting Safety Defects
283Consumer Information
